- How to get my GOtv surname
- How to recover my GOtv username
- What is IUC number and where to find my IUC number
- How to get my GOtv IUC number
If you have forgotten your GOtv surname or username and are unable to access your phone number for recovery, don’t worry. I can guide you through the process of easily retrieving your username to log in to your GOtv dashboard.
GOtv, owned and managed by MultiChoice Group, is one of the most popular and affordable pay-TV services in Africa. Like DStv (also operated by MultiChoice), GOtv makes use of a set-top decoder to broadcast digital channels to customers. All GOtv decoders have a unique identifier number known as the IUC number.
How to login my GOtv app without my username or phone number
Without your GOtv surname, which is your username, and the phone number assigned to the GOtv, you will lose access to Log In, and you can’t update your GOtv personal information, activate or reset your GOtv account, check your GOtv balance online, change your GOtv package, check your GOtv due date, or clear errors.
The only method provided by GOtv to retrieve your username, surname, or login name is through an online process in which you must log in with your IUC number and phone number assigned to GOtv. So how can you do that when you don’t have or have forgotten the phone number associated with your GOTV?
The method I will be discussing shortly involves obtaining your IUC number. An IUC number is a 10-digit identifier unique to a particular GOtv account and GOtv decoder. Just like you cannot own the same phone number or bank account number as someone else, every decoder on the GOtv network has its own IUC number.
Hence, the IUC number is also known as the customer number or serial number of your GOtv decoder. So if you are asked to provide your GOtv serial number, you should simply provide your IUC number.
The IUC Number is not just any number; rather, it is an essential component of your GOtv decoder and GOtv service at large.
- Click the MENU button on your GOtv remote.
- Scroll to ‘Information Central’ and click the OK button on your remote.
- Your IUC number should be displayed at the top-left corner of the screen.
If your GOtv is switched off and you are unable to access the usual method for finding your IUC number, don’t worry. Simply turn your GOtv decoder upside down, and you will see the IUC number displayed on a red label, like a serial number plate, at the bottom of the decoder.
Now that you have your IUC number, simply open your preferred banking application. I personally recommend the Stanbic IBTC mobile banking application, but any other bank app should work as well. The objective here is to activate or pay for your GOtv subscription using your bank account. Just follow the necessary steps to complete the process.
Get your GOtv Surname through the mobile banking app
Another method that I have used, and it has worked for me, is the mobile banking app.
To access GOtv cable TV service on your mobile banking app, follow these steps:
- Open your bank app and locate ‘Pay Bills’, ‘Bill Payments’, etc.
- Locate the option that says “Cable TV” or “TV Cable Service” on your device.
- Select GOtv from the options available.
- Enter your IUC number.
- Enter any phone number.
- Select the GoTv package or bouquet.
- Enter the amount you want to pay.
Note: Before entering your PIN to complete the payment, a confirmation message will appear on the screen. This message will display the name of the account you are about to pay, similar to when you want to transfer money to a bank account. Take a moment to review the name of the GOtv account. You can take a screenshot or write down the details for future reference.
Furthermore, you can also use a mobile USSD code, ATM, or internet banking, or just walk into their center to request the name. Kindly share this post with a friend to help others easily get their GOtv IUC number and login name, username, or surname associated with their GOtv.
In this article, I have briefly explained the steps to recover or get your forgotten username, IUC number, and phone number. Also, I have explained how to sign into your MyGOtv app without your username or surname. Please drop a comment below if this worked for you.
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